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Returns, Refunds & 100% Fitment Guarantee

Peace of mind with our 7-day return policy and 6-month warranty.

🛡 7-Day Return & Fitment Guarantee

We know ordering spare parts requires accuracy. If a component you purchased does not fit your machine model as stated, return it in its original condition within 7 days of delivery for an immediate exchange or full refund.

How to Initiate a Return:

1
Contact Our Team

Send a quick WhatsApp or email with your Order Number and photo of your machine model.

2
Return or Exchange

Drop off the part at our warehouse or hand it to our courier service.

3
Instant Resolution

Receive your replacement part or a direct refund via Juice by MCB or bank transfer within 24 hours.

6-Month Warranty

All mechanical parts, carburetors, ignition coils, and starters supplied by Pentales Ltd carry a 6-month warranty from the date of purchase against manufacturing defects. If an item fails under normal operating conditions, we replace it free of charge.