Warranty and after-sales service

Buying the machine is the easy part. Keeping it working is what matters. This page explains the warranty that comes with our equipment, how to make a claim, and the support that continues long after the sale.

Your warranty at a glance

What the warranty covers

The warranty applies to equipment supplied by Pentales Ltd for a period of 6 months, subject to the conditions that apply to the purchase.

What is not covered

How to make a warranty claim

Step 1 — Contact us first

Call +230 55112200 or email pentalesltd@outlook.com. Have your proof of purchase and the machine model to hand.

Step 2 — Tell us what happened

Describe the fault as specifically as you can, and when it started. Photographs or a short video of the problem help us assess it faster.

Step 3 — We assess the claim

Our team checks the fault against the warranty conditions and tells you the outcome and the next step. Where an inspection is needed, we will explain what that involves.

Step 4 — Resolution

After-sales service

Beyond the warranty period, Pentales Ltd provides after-sales service support for 12 months. That covers servicing, technical advice and help sourcing the replacement parts that keep equipment in the field.

Getting the longest life out of your equipment

A few habits protect your investment more than any single part: use the correct fuel mix, keep air and fuel filters clean, check the trimmer head and cutting attachments regularly, and book servicing before the heavy season rather than after a breakdown. Our team is happy to talk you through a maintenance routine for the specific machines you run.

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