Frequently asked questions
The questions our counter hears most often. If yours is not here, call us on +230 55112200 or email pentalesltd@outlook.com — we would rather answer it than let you guess.
Spare parts and fittings
Q1. How do I know the part I am ordering will fit my machine?
Send us the machine make and model, and a photo of the part you are replacing. Where a part number is stamped or printed on the old component, include that too. With those three things we can almost always confirm a match before you commit. If you are unsure, bring the old part in and we will compare it directly.
Q2. Do you stock parts for the Holzfforma FF450 and similar brush cutters?
Yes. We carry a broad range of compatible components for the FF450-family brush cutters and comparable machines — recoil starter assemblies, carburettors, piston and cylinder kits, air and fuel filters, drive tubes and shafts, clutch drums, trimmer heads and the small hardware that goes with them.
If something is not on the shelf, ask anyway. The website shows the range we hold and list regularly, but the parts catalogue in a working yard is larger than any product page. Send us the description or a photograph and we will check what we can supply.
Q3. What is the difference between round, square and serrated trimmer line?
Round line is the general-purpose choice and the most forgiving on delicate or young growth. Square line cuts faster and holds an edge longer in heavier grass. Twisted and serrated lines are designed for tougher, thicker vegetation where a standard profile wears too quickly. Our team can advise on the right diameter for your machine's head and engine size.
Equipment and irrigation
Q4. What irrigation options do you offer for a small plot?
Our range includes gravity-powered drip irrigation systems designed for small farmland and market gardens, as well as sprayers, pumps, hoses and the fittings that connect them. Tell us the size of the plot, the crop and your water source, and we will suggest a practical setup rather than the biggest one.
Q5. Do you supply equipment for commercial landscaping, not just farming?
Yes. We serve landscape contractors and grounds teams as well as growers — brush cutters, trimmers, lawn maintenance equipment, spraying tools, protective gear and the consumables those machines go through.
Q6. Can you advise on which machine suits my land?
That is most of what we do. Tell us the terrain, the crop or the work, and how often you will use the machine. We will tell you honestly what suits it — including when a smaller or simpler option is the better buy.
Warranty, servicing and returns
Q7. What warranty do you offer?
Our equipment carries a 6-month warranty, with conditions applied. Details of what the warranty covers and what it does not are set out on our Warranty & After-Sales Service page. Please read it before purchase so there are no surprises.
Q8. What happens after the warranty period ends?
We provide after-sales service for 12 months. Our team can help with servicing, advice and sourcing the parts you need to keep the equipment working. Full details are on the Warranty & After-Sales Service page.
Q9. How do I make a warranty claim?
Contact us with your proof of purchase, the machine model and a description of the fault, with photographs or video where you can. Our team will assess the claim against the warranty conditions and tell you the next step. See the Warranty & After-Sales Service page for the full process.
Q10. How do I order a spare part?
Order through the shop on this website, or contact us directly with the part details and we will confirm availability and take the order from there. Our Returns & Spare-Part Ordering page explains the process, including what to include in your enquiry.
Visiting and delivery
Q11. Where exactly are you, and can I collect in person?
We are based in Sebastopol, Mauritius. When travelling from Montagne Blanche toward Sebastopol, turn left at the Lesur traffic lights and continue for approximately 1.5 km. At La Croisée Sebastopol, turn left; Pentales Ltd will be on your left after 150 metres. Please call +230 55112200 before travelling to confirm the team is available.
Q12. Do you deliver, and how long does it take?
Yes. We deliver islandwide within 24–48 working hours. Delivery is free on orders over Rs 2,500; below that, a delivery charge applies depending on the area. See the Delivery & Payment page for full details.
Still stuck?
pentalesltd@outlook.com · +230 55112200