Politique vie privée

At Pentales Ltd (Pentales Ltd), operating www.pentalesltd.com, we are committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, handle, and protect your data when you visit our website, purchase spare parts, or contact our team in Mauritius.

1. Information We Collect

When you place an order or request a quotation, we collect essential details necessary to fulfill your purchase:

• Contact details: Name, phone/WhatsApp number, email address.
• Delivery address: Delivery destination and district in Mauritius.
• Order records: Equipment model, SKU numbers, and billing transactions.

2. How We Use Your Data

Your data is solely used to process orders, arrange courier dispatch across Mauritius, provide technical support for part fitment, and communicate order tracking status via SMS, WhatsApp, or email. We do not sell or rent customer data to third parties.

3. Payment & Financial Security

All online card payments and Juice by MCB transactions are processed through encrypted 256-bit SSL financial gateways. Pentales Ltd does not store your credit/debit card numbers or bank credentials on our servers.

4. Your Data Rights

In accordance with the Mauritius Data Protection Act 2017, you have the right to request access to, correction of, or deletion of your personal records at any time by contacting our privacy desk at pentalesltd@outlook.com.